First 7 days
Full subscription-fee refund for a new customer’s first subscription, subject to the scope below.
COMB Softwares Private Limited
Cancellation & Refund Policy
Understand when you can cancel, which payments can be refunded and how to contact us.
Policy preview · Prepared 12 September 2026For new subscriptions when these terms are provided before payment. This website preview does not take payments.
Cancel renewal
No cancellation fee. After the first week, paid access normally continues to your period end.
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Who this policy covers
This policy describes cancellation and refunds for new COMB software subscriptions purchased on the terms shown before payment. Existing customers keep their agreed terms unless a change is separately agreed. It does not cover a salon’s own customer service bookings.
Your subscription starts when COMB makes your login available and notifies you that access is ready. The first-use refund window runs for seven calendar days from that notification, not from a delayed first login.
Before activation and during your first 7 days
Cancel before activation for a full refund of the subscription fee paid. A new customer may also request a full refund of their first monthly or yearly subscription fee within seven calendar days of activation. You do not need to give a reason.
This first-subscription benefit is available once per customer. It does not restart on renewal, upgrade or reactivation. Separately agreed services and consumed messaging charges are covered below.
Cancellation after 7 days
You may stop your next renewal without a cancellation fee or a compulsory 30-day notice period. Email us before you renew.
- Monthly plan: access continues until the end of the month you paid for. Unused days are normally not refundable when you change your mind.
- Yearly plan: access continues until the end of the year you paid for. Unused months are normally not refundable when you change your mind.
Renewals are currently made through a new payment by the customer. We will not begin automatic debits without your express authorisation. Cancelling a renewal is different from requesting an eligible refund.
Duplicate payments and service problems
Duplicate payment: once verified, the additional payment is refunded in full. If COMB does not activate the purchased service, the subscription fee is refunded in full.
Serious COMB technical fault: if a fault prevents a core task and we cannot fix it or provide a usable alternative within seven working days of your written report, you may end the service and request a refund for the unused subscription period. A problem caused by your internet connection or device is not covered by this particular remedy.
Any proportional refund uses the actual subscription fee paid and the unused portion of the paid service period. We do not retrospectively reprice a yearly plan at the higher monthly rate.
Separate services and usage charges
Consumed SMS or WhatsApp credits, and separately priced custom work or on-site training already completed with your prior approval, are not normally refundable on cancellation. These charges must be disclosed separately before purchase.
The first-week full refund applies to your subscription fee. We do not add a cancellation fee or force you to accept COMB Wallet credit. Any applicable tax adjustment will be reflected in the refund documentation.
How to request cancellation or a refund
Email support@combtechnologies.com from your registered email address. Include:
- Your salon name.
- Your invoice or payment reference.
- Whether you want to stop renewal or request a refund.
- For a technical fault, the affected task and when you reported it.
We do not need your password, OTP or full card details. If you cannot use your registered email, call +91 9860271116 for help verifying the account.
Response and refund times
- Acknowledgement: within two working days of receiving your request.
- Decision: within seven working days after we receive the details needed to assess it.
- Refund initiation: within seven working days of approval, normally to the original payment method.
Your bank or payment provider may take additional time to credit the amount. Working days mean Monday to Friday, excluding public holidays in Pune, India.
A refund ending your subscription also ends access when the cancellation takes effect. Request help with any needed data export before access ends; data handling is addressed separately in the applicable Privacy Policy and service terms.
Your rights and related terms
This policy does not remove rights or remedies available under applicable law. The relevant policy version must be shown before payment. Changes do not retrospectively reduce the rights agreed for an existing subscription.