Recognise repeat visits.
Set up available loyalty point rules to suit how you want to reward your customers.
← All featuresMake every visit personal.
Customer management & retention
Make every visit personal.
Make the next one easier.
Bring customer history, rebooking, loyalty and memberships into your salon’s routine. Give your team the context to care for customers beyond a single visit.
Loyalty points
Recognise repeat visits.
Memberships
A reason to stay connected.
Service packages
Keep a course of services organised.
Rebooking
Plan the next visit before they leave.
From first enquiry to return visit
A familiar face.
A more thoughtful visit.
Customer retention means customers coming back. Consistent care starts with knowing their history and helping them plan what comes next.
- 01
Keep the conversation.
Record enquiries and customer details so your team has a starting point for the next conversation.
- 02
Remember the last visit.
Review previous visits and services before discussing what the customer needs today.
- 03
Explain their benefits.
Review applicable loyalty points, memberships, packages and wallet records with the customer.
- 04
Plan the next visit.
Discuss the next service and offer to book a suitable date before the customer leaves.
Explore rebooking →
Your customer programme
Give customers
a reason to return.
Choose benefits that suit your salon
and are easy for customers to understand.
Create a reason to stay connected.
Create memberships and benefits that fit your services and customer needs.
Keep a course of services organised.
Keep the customer’s package records together and review the included services with them.
Keep balances understandable.
Review wallet balances and usage records when discussing the customer’s visit and bill.
Make customer care a routine
More than
an occasional offer.
Use customer information to support a relevant conversation. Good service, clear benefits and a planned next visit all play a part in encouraging customers to return.
Explore customer history and reports →Read the return-visit guide →
Useful questions for your team
- When did this customer last visit?
- Which services did they choose?
- Do they have a membership or package?
- Have we discussed their next appointment?
Ask our team to show the available customer reports and how they can help you review return visits.
A connected customer experience
Keep your salon
within reach.
The Customer App is part of COMB’s connected app family, alongside the Owner, Manager and Employee apps.
Explore all four apps →See the customer’s side.
Ask for a walkthrough of the Customer App to see the information and actions available to your customers, and how related activity reaches your team.
See the connected apps ↗Before you decide
Questions about customer care?
Can COMB help customers come back more often?
COMB supports customer history, rebooking and benefit programmes that your team can use consistently. Return visits also depend on service quality, customer needs and how your salon follows up.
Can I create my own loyalty and membership rules?
Choose from the available settings to suit your salon. Ask the team to demonstrate your intended rules and confirm any limits before setup.
Can I send WhatsApp or SMS follow-ups?
Confirm the available messaging options, customer consent settings, message setup and usage charges during your demo.
Can I see my customer retention rate?
Ask to see the available customer reports, the period covered and how return visits are counted. Confirm that the report answers the question you want to track.
Can I import customers from my current software?
Share a sample export with the COMB team. Confirm which details, visit records and balances can be imported, along with preparation, charges and timing.
Start with one familiar customer
From their last visit
to their next one.
Explore history, benefits and rebooking in a guided demo.